Tech Support

Marine Docks

General

+ Is there an iPod sleeve available for the Apple 6th Gen Nano to suit the Fusion iPod inside products?

Yes, an adapter for an existing sleeve combination (Top A and Bottom B) has just been released and can be ordered via the contact us page. Please enter all details including your delivery address and state you require the Adapter 2 for the 6th Gen Nano.

+ Will my iPod/iPhone connect to my Fusion product if the battery is flat?

No, it will take a number of minutes for the Apple product to gain a minimum level of charge before it can connect and become operational, so please connect and wait for the unit to initialize.

+ Why do I get an error message when I dock my iPhone to my Fusion iPod inside product?

Some iPhone models may intermittently display the message “This accessory is not made to work with iPhone. Would you like to turn on Airplane Mode to reduce audio interference? You will not be able to make or receive calls” when initially docked with any Fusion iPhone compatible product. All Fusion iPhone supported products have been tested and certified by Apple, and have passed Apple’s stringent “Works With iPhone” self-certification test. All Fusion iPhone compatible products are fully-functional and compatible with Apple’s iPhone product line, despite displaying the message "Please choose “NO”, or simply wait for this message to time out".

+ Does the MS-RA200 support video playback from my iPod/iPhone?

No. iPod/iPhone video playback is only supported when the marine portable media dock MS-DKIPUSB is connected to the MS-RA200. There is a composite video out RCA connection on the rear of the dock which enables video playback to a compatible TV or monitor.

Troubleshooting

+ My USB flash drive will not play, or it locks up when used in the MS-DKIP/MS-DKIPUSB.

The first thing to check is that the USB device is formatted to FAT 32 and contains MP3 files MP3 is the only file type supported. The first software version for the MS-RA200 10.1573 supports USB file name and path lengths to a maximum length of 99 characters. An update is available for the operating software of the MS-RA200 which incorporates an increase in the number of allowed characters. To check the software version you currently have, enter the “Settings Menu” then select “About”. The version should be 10.1573. Contact Fusion Tech Support for the latest update via the link: Tech Email.

iPod Support

+ What Fusion iPod/iPhone sleeve combination do i need for my Apple iPod/iPhone ?

The below chart is a current list of sleeve combinations available for Fusion iPod inside product.

IMPORTANT: Your FUSION iPod inside product may not support the latest Apple products.
A compatible sleeve does not imply support of an Apple product. For support refer to your FUSION iPod inside product.

 

Note: iPod nano (Gen 3) – the iPod must be placed inside the adapter sleeve, and then placed inside Dock sleeve combination A.


Note: The iPhone, iPhone 3G, iPhone 3GS and iPhone 4 are compatible with the MS-DKIP and MS-DKIPUSB only.

 

                                                                              Top Sleeve      Bottom Sleeve
sleeves1.jpg?mtime=20171020085446#asset:10764

 

+ My iPod/iPhone will not connect to the head unit while in the dock, showing ‘No iPod Connected’.

If your head unit displays ‘No iPod Connected’ while in the iPod source, the first thing to check is that you are using the correct sleeve combination. If you  have the incorrect sleeve combination this could prevent the iPod connector from mating correctly, and could also damage the connector in the dock or damage your iPod/iPhone.

If you are uncertain which iPod model you have to ensure you have the correct sleeve combination, go to http://www.apple.com/support/ and obtain the correct model information of your iPod.

Once you know for certain that you have the correct sleeve combination, and if you are still having a connection issue, the next step is to ensure you have the latest version of operating software installed in your iPod/iPhone and the latest version of iTunes. You can check this by connecting your iPod/iPhone to iTunes and it will check and/or prompt you to download the latest version.

If the issue persists after you have confirmed that you have the latest versions, or have updated your iPod/iPhone, you should reset the iPod/iPhone (refer to the user manual for your Apple product) and also reset the head unit (refer to the Fusion user manual). If you continue to get the ‘No iPod Connected’ message, you should contact your Fusion dealer or contact Fusion via the Tech email.

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